Privacy Policy

1. Introduction

IPHOXY CORP ("IPHOXY," "we," "our," or "us"), located at 3006 NW 72nd Ave, Miami, FL 33122, United States, operates the B2B wholesale portal at iphoxy.com. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website or conduct business with us.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our site.

2. Information We Collect

2.1 Information You Provide

• Account Registration: Company name, contact name, email address, phone number, business type, and tax/resale certificate details when you apply for a wholesale account.
• Order Information: Billing and shipping addresses, order quantities, and payment method details (processed securely through our payment processor — we do not store full card numbers).
• Contact Forms: Name, email, phone, company, and message content when you submit an inquiry.
• Communications: Emails, WhatsApp messages, or phone call records when you contact our sales team.

2.2 Information We Collect Automatically

• Usage Data: Pages visited, time on site, referral source, browser type, operating system, and IP address.
• Cookies: We use cookies and similar technologies to maintain your session, remember preferences, analyze traffic, and deliver the Google Maps embed. See Section 6 for details.
• Log Data: Server logs that record requests, errors, and access times.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill wholesale orders and quote requests
• Verify your business credentials and approve account applications
• Communicate with you about orders, inventory, pricing, and promotions
• Operate, maintain, and improve our website and services
• Comply with legal obligations including tax reporting and export compliance
• Prevent fraud, unauthorized access, and abuse of our platform
• Send transactional emails (order confirmations, shipping notices)
• Send periodic business updates and product announcements (you may opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and business, including Zoho (CRM and inventory management), payment processors, and shipping carriers. These parties are contractually bound to protect your data.
• Business Partners: Only as needed to fulfill orders (e.g., providing shipping address to a freight carrier).
• Legal Compliance: When required by law, court order, or government authority, or to protect the rights and safety of IPHOXY, its clients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We retain order and transaction records for a minimum of 7 years to comply with tax and legal obligations. You may request deletion of your account data by contacting us at [email protected], subject to our legal retention obligations.

6. Cookies

We use the following types of cookies:

• Essential Cookies: Required for the website to function, including login sessions and cart functionality. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site so we can improve it. We use anonymized, aggregated data only.
• Third-Party Cookies: Google Maps embeds on our contact and homepage may set cookies from Google. These are only loaded after you accept our cookie banner.

You can manage cookie preferences through our cookie consent banner or your browser settings. Note that disabling cookies may affect site functionality.

7. Your Rights

Depending on your location, you may have rights including:

• Right to access the personal information we hold about you
• Right to correct inaccurate data
• Right to request deletion of your data (subject to legal obligations)
• Right to opt out of marketing communications
• Right to data portability

To exercise any of these rights, contact us at [email protected].

8. Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Children's Privacy

Our services are intended for business professionals and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. International Transfers

IPHOXY operates from the United States. If you are located outside the U.S., your information will be transferred to and processed in the United States. By using our services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: [email protected]
• Phone: +1 (786) 657-4312
• Address: 3006 NW 72nd Ave, Miami, FL 33122, United States